Forshaw values the well-being of its team and customers
Starting 3.23.20, all Forshaw locations will be closed to the public. In compliance with the St. Louis County Stay at Home Order, our Frontenac and Ellisville stores will be closed. Our retail sales team will be working remotely, so we are available to assist with new and existing sales inquiries during our shutdown. You can contact us through chat on our website, email, or phone 314-993-5570. For new and existing orders, we are able to place them for curbside pickup. Once you place your order online or over the phone, we will email you with timing and details for picking up your order.
Our construction division will continue with core operations to serve our construction customers on active construction sites.
We encourage our team members to practice good hygiene, sound judgement. Safety of our team members and customers is important.
New and existing orders will be available for curbside pickup
For new orders placed over our website, we will contact you to arrange a date for curbside pickup. If you have an existing order, please contact us and we can coordinate a date for pickup with you.
Some service, installation, or delivery appointments may need to be rescheduled
We are working to ensure as little interruption to our customers as possible, but we will need to reschedule some appointments as the outbreak progresses. If team members cannot come to work, we will need to reschedule. We will do our best to minimize this impact to you, but given the scale of this outbreak, we will be limited in some cases. We ask for your patience, and assure you that we will complete your project as soon as we are able. We will notify you as far in advance as possible of schedule changes.
Installers will be given disinfecting wipes for their hands in customer houses (while hand wipe supplies are available)
We ask our installers to wipe their hands before entering and after leaving a customer’s house with disinfecting wipes, as long as hand wipes are available. We are doing our best to ensure that our teams working in customer homes are doing so in a safe and hygienic manner.
Select areas will be targeted for increased daily cleaning
Our front counter, office space, door handles, and bathrooms will be disinfected daily. Our janitorial team will be vigilant in disinfecting sinks, toilet, and handles, as well as ensuring that toilet paper, paper towels, and soap are available in all bathrooms. We are doing our best to ensure our store is clean for both our customers and our team members.