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Online service call entry

Request a service call

Please enter your information below so that we can follow-up with our availability to perform a cleaning and service on your fireplace product. We do not clean chimneys or inspect fuel lines. This form is not collecting your credit card information, nor creating an obligation for Forshaw to service your fireplace. This helps us gather the information needed to determine how we can help you with your fireplace. Fireplace service is a seasonal business and can have longer lead times during the fall and winter. Safety is our first priority as we perform a detailed assessment of your appliance.
  • Please enter the best phone number with area code to reach you.
  • Please input your fireplace brand or manufacturer name here. If you don't know, put NA. We service brands that we sell: Heatilator, Heat & Glo, Quadra-fire, Realfyre, Monessen, as well as other specialty products we sell. We do not service brands of direct vents, wood-burning, or vent-free fireplaces that we do not sell. If you have one of these other products, submit this form with your information and we can refer you to the right website to find a licensed service person for non-Forshaw products.
  • Please enter your fireplace model number here. If you don't know, put NA
  • Please enter your fireplace serial number here. If your fireplace doesn't have one, enter NONE. If you can't find it, put NA
  • Please concisely describe your problem
  • We charge $199 for aftermarket service calls. For fireplaces that are less than 5 years old, most calls can be completed on the first trip without additional parts. If parts are needed on the first trip, we will tell you the price of those parts before we install them. For older units, as well as fan, valve, or remote problems, additional calls can be necessary. We charge a $60 trip charge on additional trips, plus additional parts needed.
    Price: $199.00
  • Please upload a photo of your appliance. This will ensure we can get the right parts and schedule the correct service technician to come to your home.
    Accepted file types: jpg, png, pdf, jpeg, png, pdf.