LIGHTING THE PILOT ON VENTED GAS LOG SETS

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**THESE SUGGESTIONS APPLY ONLY TO PRODUCTS SOLD BY US. DUE TO THE WIDE VARIETY OF GAS DEVICES ON THE MARKET, WE CANNOT GUARANTEE THAT THESE SUGGESTIONS WILL APPLY TO YOUR SITUATION. IF YOU ARE EXPERIENCING PROBLEMS WITH YOUR GAS APPLIANCE, PLEASE CONTACT THE COMPANY THAT SOLD IT TO YOU.**

LIGHTING THE PILOT ON VENTED GAS LOG SETS

1.
REFER TO YOUR OWNERS MANUAL TO FIND THE “OFF” AND “PILOT POSITION” ON THE  GAS CONTROL KNOB AS WELL AS WHERE THE PILOT IS LOCATED.
2. TURN YOUR GAS CONTROL KNOB TO THE “OFF” POSITION AND WAIT FIVE MINUTES BEFORE LIGHTING. THIS WILL ALLOW ANY GAS TO CLEAR FROM THE FIREPLACE.

3.TURN THE GAS CONTROL KNOB TO THE “PILOT POSITION”.

4.DEPRESS AND HOLD IN THE GAS CONTROL KNOB WHILE HOLDING A LIGHTED LONG MATCH TO THE PILOT.

5.ONCE THE PILOT IS LIT CONTINUE TO DEPRESS THE PILOT CONTROL KNOB FOR ABOUT 45 SECONDS BEFORE LETTING GO.

6.IF THE PILOT WILL NOT LIGHT, OR IT GOES OUT AFTER RELEASING THE PILOT CONTROL KNOB, CALL A SERVICE TECH.

WHAT TO DO IF YOU SMELL GAS AROUND THE FIREPLACE

1. CHECK TO SEE IF THE GAS CONTROL KNOB ON THE LOG SET IS TURNED OFF ALL THE WAY.

2.IF #1 DOES NOT SOLVE THE PROBLEM LOCATE THE GAS SHUT-OFF VALVE FOR THE FIREPLACE AND TURN IT OFF. IT MAY BE ON THE WALL OR ON THE FLOOR OUTSIDE OF THE FIREPLACE OR IN THE LINE GOING TO THE FIREPLACE IN THE BASEMENT.3.IF YOU STILL SMELL GAS CALL YOUR GAS COMPANY.

DELAYED BURNER IGNITION WITH VENTED GAS LOGS SETS

A DELAY OF 3 TO 5 SECONDS IS CONSIDERED NORMAL. THIS MAY CAUSE A “WHOOSH” SOUND AS THE COLLECTED GAS IGNITES. THE LARGER THE LOG SET THE LONGER IT MAY TAKE THE BURNER TO IGNITE. IF YOU FEEL THE BURNER IS TAKING TO LONG TO IGNITE TRY THE FOLLOWING.

INSERT A LONG SCREWDRIVER OR OLD BUTTER KNIFE INTO THE SAND BENEATH THE GLOWING EMBERS BELOW THE LOGS. MOVE THE KNIFE BACK AND FORTH SEVERAL TIMES. THIS WILL LOOSEN THE SAND AND ALLOW THE GAS TO FLOW THROUGH IT MORE EASILY AND ALLOW THE BURNER TO LIGHT FASTER.

CRACKS IN THE REFRACTORY PANELS

PREFAB OR ZERO CLEARANCE FIREPLACES ALL HAVE SIMULATED BRICK PANELS LINING THE INSIDE OF THE FIREPLACE. THESE PANELS WILL DEVELOP CRACKS AFTER BURNING FIRES. THESE CRACKS MAY FORM AFTER ONLY A FEW FIRES.

IT MAY BE A SINGLE HAIRLINE CRACK OR A SERIES OF SPIDER CRACKS. THESE ARE A NORMAL OCCURRENCE. THE FIREPLACE MANUFACTURERS USUALLY DO NOT RECOMMEND REPLACING CRACKED PANELS UNLESS THEY START TO CRUMBLE OR THE CRACKS OPEN UP ENOUGH TO INSERT A PENCIL ERASER.

CARE OF VENTED GAS LOGS

GAS LOG SETS REQUIRE VERY LITTLE IF ANY MAINTENANCE. VENTED GAS LOGS WILL DEVELOP SOOT FROM THE FLAME HITTING THE LOGS. TO REMOVE THE SOOT, WITH THE PILOT TURNED OFF AND AFTER THE LOGS HAVE COOLED CAREFULLY REMOVE THE LOGS THAT HAVE SOOT ON THEM. CARE SHOULD BE USED NOT TO GET SOOT ON CARPET OR FURNITURE.

TAKE THEM OUTSIDE AND BRUSH OFF THE SOOT WITH A PAINTBRUSH OR WISK BROOM.  WE DO NOT RECOMMEND WASHING THE LOGS. THIS CAN LEAD TO A BLEACHED LOOK.  IT IS ALSO POSSIBLE TO CAREFULLY DRY BRUSH SMALLER AMOUNTS OF SOOT INTO THE SPACES BETWEEN THE TO BOTTOM LOGS , WHERE IT WILL ALL BE EVENTUALLY CONSUMED.

CARE OF VENT-FREE GAS LOGS

VENT-FREE GAS LOG SETS SHOULD REQUIRE NO MAINTENANCE UNLESS A PROBLEM IS DETECTED. SERVICE SHOULD ONLY BE PERFORMED BY A QUALIFIED SERVICE TECHNICIAN. LOGS SHOULD NOT BE MOVED AT ALL FROM THE MANUFACTURER’S SUGGESTED SETTING. OTHERWISE FLAME IMPINGEMENT CAN TAKE PLACE, LEADING TO MALFUNCTION, INCLUDING SOOT SPILLAGE INTO YOUR HOME. VENT-FREE LOGS SHOULD ONLY BE INSTALLED IN A FIREPLACE MANUFACTURED FOR VENT-FREE LOGS OR IN A WORKING WOOD BURNING FIREPLACE.  EVALUATE THE PROS AND CONS OF VENT FREE LOGS BEFORE YOU BUY, AS THEY RAISE CERTAIN SAFETY AND AESTHETIC ISSUES.

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